Hospital coverage assistance
Guidance through hospital admission, insurance coverage and guarantees of payment.
On call since 1999
Medical assistance across Southeast Asia, 24/7.
From hospital admission to medical transport, our team coordinates care when travellers and their insurers need it.
Explore our services
Direct billing with hospitals you can trust.
We work with hospitals and insurers to arrange guarantees of payment for eligible care.
Find a hospital
Always on call, wherever the journey leads.
Reach our Ho Chi Minh City team around the clock for help arranging care, transfers or travel support.
Contact our team
We turn care into action.
When illness or injury interrupts a journey, we bring the right people together. Our local team coordinates with hospitals, insurers and transport providers so travellers know what happens next.
Who we areExplore our services
Practical support for care, travel and transport.
Translation and medical documents
Clear communication across languages, with help obtaining the medical documents you need.
Ambulance transport
Ground ambulance transfers planned around the patient, the route and the receiving team.
Tarmac access
Airport ground coordination for a planned handover between an aircraft and a road team.
Car transport
Comfortable transport for medical appointments, hospital visits, airport transfers and onward travel.
Evacuation with medical escort
Medical evacuation coordination with a qualified escort and planned support throughout the journey.
Concierge and travel assistance
Local coordination for last-minute bookings, travel changes and special requests.
Latest news
Updates and practical guidance from our assistance team.
What goes into arranging a medical transfer
See what the assistance team needs to coordinate a hospital transfer and how it works with the teams at each end.
Read story
Medical documents to keep after treatment
Keep the records that can help your treating team, insurer or next provider understand what happened during treatment abroad.
Read story How hospital direct billing works
Learn what a guarantee of payment covers and what to have ready when you contact your insurer or assistance team.
Read storyOur work in numbers
- Years of service
- 27
- Countries served
- 9
- Listed facilities
- 460
- Cases handled per year
- 4,000+
Our hospital network
Browse hospitals and clinics in 9 Southeast Asian countries. Contact us to confirm direct billing for your case.
Find a hospital
Partners and hospital groups
Care in motion.
See the people, vehicles and coordination behind medical assistance.
Ambulance care 
Ground coordination 
Airport handover
Help is a call away.
Our assistance team is available around the clock.