Before you leave a hospital or clinic abroad, ask the treating team which records it can provide. A discharge summary usually gives your next provider the clearest starting point. If you are claiming expenses, ask your insurer which bills and receipts it needs.
Keep a copy of the itemised invoice and any payment receipt. If you received a prescription, keep the instructions that came with it. Ask the hospital how to request missing records or corrections later.
When a provider or insurer requests a translation, confirm which document and language it needs and whether it requires a particular format. Use the secure channel the recipient provides to share records.
Trails of Indochina can help coordinate document requests and translations for assistance cases. Contact the team with the type of document and the deadline so it can advise on the next step.
Contact our assistance team