Trails of Indochina Medical assistance 24/7 Hotline

Ambulance transport

Ground ambulance transfers planned around the patient, the route and the receiving team.

Enquire about ambulance transport
Medical staff assisting a patient in a wheelchair beside an ambulance

What it is

A ground ambulance transfer brings together the sending team, an ambulance provider and the receiving team. Trails of Indochina helps coordinate the vehicle, crew, timing and handover so each team knows when and where it needs to be ready.

We arrange long-distance ambulance transfers with careful planning for the route and the patient’s needs. English-speaking paramedic support can be requested. Clinical teams determine the medical requirements, which the ambulance provider confirms before the journey.

When a transfer connects with a flight or a second vehicle, we confirm which provider covers each leg and who will meet the patient at each handover point. This gives the case coordinator a single sequence of arrangements to share with the teams involved.

Who it’s for

This service is for hospitals, insurers, assistance companies and families coordinating an interfacility transfer or an ambulance connection with a planned flight or onward journey.

If a hospital has requested a transfer, have the sending and receiving facilities and a named coordination contact ready. For immediate emergencies, call the local emergency service. For transfers already being arranged, our hotline is open around the clock.

How it works

  1. Confirm pickup and destination

    Share both addresses, the requested timing and the points of contact at each end. Tell us if the pickup or arrival is tied to a flight or a hospital admission slot.

  2. Check the transport requirements

    We coordinate with the relevant teams to confirm the level of medical support, equipment, vehicle access and staffing required for the planned journey.

  3. Agree on the transfer plan

    We check provider availability and share the proposed timing, pickup point and any necessary approvals with the case coordinator.

  4. Coordinate arrival and handover

    We relay any changes to the parties involved and confirm where the ambulance and receiving team will meet.

Countries covered

We coordinate enquiries across the countries in our hospital network. Vehicle, crew and route availability vary by city, facility and case. Share both ends of the journey so we can check the relevant local options.

Explore the hospital network

Frequently asked questions

Can you arrange a transfer between hospitals?

Yes. We can coordinate a planned hospital-to-hospital transfer when the sending and receiving teams have agreed on the patient’s transport needs and destination.

Can you arrange a long-distance ambulance?

Yes. Share the pickup, destination and time window so we can check the route, crew and vehicle availability.

Can an ambulance meet a medical flight?

We can coordinate a ground ambulance with a scheduled flight and confirm the permitted handover point with the airport and receiving teams.

Can I request an English-speaking paramedic?

Yes. Include the language requirement in your request so we can check crew availability for the route and timing.

Contact our assistance team

Share your location, the type of support you need and your timeframe.

Send an enquiry