Trails of Indochina Medical assistance 24/7 Hotline

Translation and medical documents

Clear communication across languages, with help obtaining the medical documents you need.

Enquire about translation and medical documents
Hospital documents and medical reports beside a stethoscope and pen

What it is

Obtaining records after care abroad can involve a different language, unfamiliar hospital procedures and several offices. Trails of Indochina helps identify the right person to contact, clarify which documents are available and arrange translation when a recipient needs it.

We understand the challenges of arranging care at public hospitals where international insurance processes may be unfamiliar. Our team can help prepare and translate medical reports and coordinate with hospital staff, including for facilities outside our direct billing network.

Who it’s for

Travelers may need documents for an insurance claim or a follow-up appointment at home. Insurers and assistance teams may need reports or billing documents to review a case, while receiving clinicians may ask for a translated discharge summary to plan follow-up.

Tell us who will use the record and why. That helps distinguish between a hospital report, a discharge summary, an itemized invoice or another document, and lets us check what the issuing hospital can release.

How it works

  1. Identify the document and recipient

    Tell us the name of the facility, the destination language and the record the insurer or clinician has requested. Include any deadline the recipient has given you.

  2. Confirm how to request it

    We check the hospital’s release process and identify any identification, authorization or consent requirements before sensitive material is shared.

  3. Coordinate translation

    When a translation is needed, we clarify the required language and format with the recipient and coordinate the document accordingly.

  4. Agree on the handover

    We confirm who is authorized to receive the material and how the record or translation will be delivered.

Countries covered

We accept enquiries from all countries in our hospital network. Record release and language availability depend on the hospital and the document. Share the facility and requested language so we can confirm what can be arranged.

Explore the hospital network

Frequently asked questions

Can you help with documents from a public hospital?

Yes. We can contact public hospitals about their release process. The hospital decides what it can provide and what authorization it requires.

Can you provide a certified translation?

Tell us if the recipient requires certification or a particular format. We can check local options before you commission a translation.

Can I request records after leaving the country?

You can enquire from abroad. The issuing hospital may require identity verification, written consent or a representative before it releases a record.

Can I attach medical records to the online form?

Please keep medical records out of the public form. Share basic contact details and the name of the hospital, and our team will explain the appropriate next step.

Contact our assistance team

Share your location, the type of support you need and your timeframe.

Send an enquiry