When can I reach the assistance team?
The assistance hotline is open 24 hours a day, seven days a week. Call for time-sensitive coordination, and use the online enquiry form for requests that can wait for a reply.
Frequently asked questions
Find out how to contact our team, where we work and what information helps us coordinate your request.
Explore the hospital network
Planning your request
Which countries do you cover?
The hospital network page lists each country we cover and has a separate directory for each. Tell us your city and the support you need so we can check local availability.
What should I include in a first enquiry?
Share your name, a way to reach you, the country and city, and the type of help you need. If an insurer or assistance company is involved, include its case reference. Keep medical details and documents out of the public enquiry form.
How can I find a hospital or clinic?
Open the hospital network and choose a country to see facilities by name, city and address. You can also search the finder map. Check with our team and your insurer about the arrangements that apply to your case.
Can my insurer or assistance company contact you for me?
Yes. Give the insurer or assistance company our contact details so it can share the case reference and reach the right person on our team.
How do I enquire about transport?
Tell us the pickup point, destination and requested timing. For a hospital or flight connection, include the name of the facility or airport and a contact for the receiving team. We can check the options with the relevant providers.
Talk to our team
Call our 24/7 hotline at +84 902 995 995 for time-sensitive coordination.
Send an enquiry